Our People, Our Services, and Our Commitment to Your Peace of Mind
At Bukap, we believe your travel experience should be seamless, safe, and genuinely memorable. Based in Santa Marta, Colombia, we’ve spent years perfecting every part of our operation — from who drives you, to who guides you, to how we make you feel from the first message to the final goodbye.
Here’s what sets us apart:
How We Choose Our Drivers and Guides
We don’t just hire people — we build relationships. When we meet a potential new driver or guide, we start small: they’re assigned to short transfers or small group tours so we can observe their punctuality, communication, and overall service quality.
After each service, we pay close attention to your feedback. If clients have a great experience, we gradually give these team members more responsibility and trust. This organic, hands-on approach ensures that every person representing Bukap meets the high standards our travelers expect and deserve.
Our Most Popular Services
After helping thousands of travelers discover the Colombian Caribbean, some services have clearly become client favorites:
- Private Transfers between Santa Marta & Cartagena
Enjoy comfort, flexibility, and scenic views along the coast with our private door-to-door transfers. - Tayrona National Park Tour
Immerse yourself in beaches, jungle, and culture — a must-see for anyone visiting the region. - Minca Essentials Tour
Waterfalls, coffee farms, and breathtaking mountain views just 45 minutes from Santa Marta.
Whether you’re looking for a peaceful escape or an active adventure, our experiences are designed to fit a wide range of preferences.
How Payments Work
To ensure that everything runs smoothly and your itinerary is confirmed in full, we require 100% of the total cost to be paid before the start of any service.
Payments are processed through a secure link we send directly to you. It supports all major credit and debit cards, giving you a quick and safe way to book — no stress, no guesswork.
Our Cancellation Policy
Plans change — and we get that. That’s why our cancellation policy is simple and fair:
You can cancel any service up to 24 hours before it begins, with no penalty.
Just let us know in time, and we’ll process your cancellation with no questions asked.
Our Commitment to Your Safety
Your safety is our top priority. From carefully vetted drivers and insured vehicles to bilingual guides trained in first aid and local protocols, we go the extra mile to ensure you feel safe, informed, and cared for throughout your trip.
We also provide real-time support during your travel — so if you ever need assistance or have questions, you’re never on your own.
We’re Travelers Too
We know what it feels like to land in a new country and want everything to go right. That’s why we don’t just sell services — we take care of you like we would a friend. With Bukap, you’re not just booking a tour; you’re gaining a trusted local partner.
Want to start planning your Colombian adventure with us?
We’ll be happy to assist you!
info@bukaptravels.com
WhatsApp: +57 300 1270620
Let’s make your trip to Santa Marta unforgettable — together.
