Clear rules for booking and traveling with Bukap

01

Who we are and when these terms apply

“Bukap,” “we,” “us” and “our” refer to Bukap, a tourism services operator based in Santa Marta, Magdalena, Colombia, registered under National Tourism Registry RNT 64991 and NIT 1102860980-3.

These Terms and Conditions apply to the use of bukaptravels.com and to transportation, private day trips, guides, hosts, vehicles and related services requested or purchased directly from Bukap. A separate signed commercial agreement may establish different conditions for a travel agency, DMC, company, wedding planner or other business client.

By submitting a reservation, completing payment or using a confirmed service, the person making the booking accepts these terms for themselves and for every passenger included in the reservation. The person booking for others must share the applicable service information and these terms with them.

02

Eligibility and accurate booking information

The person making a booking must be at least 18 years old and legally able to enter into the transaction. All names, phone numbers, email addresses, passenger counts, child ages, luggage, mobility needs, pickup points, destination details, flight information and requested services must be complete and accurate.

Bukap may request missing information required to operate the service safely. Materially incorrect or omitted information may require a different vehicle, access connection, pickup arrangement or additional charge.

03

Reservation and confirmation

The website allows travelers to submit service details and, for eligible routes, view or request a price. Bukap sends a separate secure TAB payment link by email. The reservation is confirmed when the required payment is successfully completed and a booking confirmation is issued.

The confirmation records the agreed date, start time, route, passenger group, vehicle category and included services. Travelers must review it promptly and notify Bukap of any error. A vehicle category may be fulfilled by a different make or model with comparable practical capacity.

04

Prices, currency and payment

The confirmed price covers only the route, waiting time, stops, admissions, insurance, guide, host, boat, 4×4 connection, meals or other components expressly stated in writing. Detours, extra pickups, additional waiting, undeclared luggage, access changes or services requested later may carry an additional charge.

Payments are processed through the payment provider identified in the secure link. Currency conversion, card-issuer charges or exchange-rate differences imposed outside Bukap are governed by the relevant financial institution. Drivers do not carry cash unless Bukap expressly confirms a cash arrangement in writing.

05

Passenger and luggage responsibilities

The traveler must select a vehicle suitable for the number of passengers and declare all suitcases, carry-ons, strollers, wheelchairs, sports equipment and oversized items. Bukap may require a larger or additional vehicle when the declared load cannot be carried safely.

Passengers must follow reasonable safety instructions, use seat belts, supervise minors, respect the vehicle and avoid conduct that distracts the driver or endangers any person. Illegal, dangerous or prohibited materials may not be transported.

06

Children, accessibility, animals and special needs

Children must be declared with their ages when the reservation is made. Child seats or other equipment are provided only when requested and confirmed. The responsible adult must help ensure that the child is correctly secured throughout the journey.

Wheelchairs, reduced mobility, service animals, pets and other special requirements must be disclosed before payment so Bukap can confirm a suitable vehicle and operating arrangement. A ramp or accessible vehicle is included only when expressly confirmed.

07

Pickup, timing, delays and no-shows

Passengers must be ready at the confirmed meeting point and time and remain reachable through the contact details in the booking. Estimated travel and arrival times are not guarantees because traffic, weather, road conditions, checkpoints, park procedures and local access may change the journey.

For airport pickups, the traveler must provide the correct flight number and advise Bukap of airline changes. Included waiting time and the procedure for a delayed arrival are the conditions stated in the booking confirmation. If Bukap cannot locate or contact the passenger after the applicable waiting period, the service may be treated as a no-show and is non-refundable.

08

Changes requested by the traveler

A change of date, time, route, pickup point, destination, passenger count, luggage, vehicle or included service is subject to the relevant capacity and operating conditions. Changes requested at least 24 hours before service are free to request, but any increase in the actual service cost must be paid before the change is confirmed.

A requested change received less than 24 hours before service is not guaranteed and may be treated as a cancellation and new booking. No change is effective until Bukap confirms it in writing.

09

Cancellations and refunds

Cancel at least 24 hours before the confirmed service start time: Bukap will provide a 100% refund of the amount paid for the canceled service.

Cancel less than 24 hours before the confirmed service start time: the service is non-refundable.

No-show: if the passenger does not appear, cannot be contacted or does not use the service, the service is non-refundable.

A cancellation must be sent in writing to info@bukaptravels.com or through another written channel expressly identified by Bukap. The time Bukap receives the written cancellation determines whether the 24-hour deadline was met.

Approved refunds are returned through the original payment method whenever possible. Bukap initiates the full refund promptly, but the time for funds to appear depends on the payment provider, bank or card issuer. Nothing in this section limits any non-waivable right available under Colombian consumer law.

10

Cancellation or change by Bukap

If Bukap cannot provide a confirmed service, Bukap may offer an appropriate replacement, an agreed rescheduling, or a 100% refund for the unperformed service. Bukap will communicate the available option as soon as reasonably possible.

Bukap may refuse or discontinue a service when a passenger threatens safety, requests an illegal act, seriously damages property, harasses the driver or team, or materially breaches these terms. A refund is not owed when the cancellation results from the passenger’s serious misconduct, subject to mandatory law.

11

Weather, roads, closures and events outside reasonable control

Heavy rain, flooding, landslides, road closures, public-order events, official restrictions, National Park closures, flight disruption and other circumstances outside reasonable control may require a route, schedule, vehicle, activity or access change.

Bukap will use reasonable efforts to complete the service safely or agree on a practical alternative. When a material component cannot be provided, the remedy will reflect the affected portion and any mandatory consumer rights. Bukap is not responsible for indirect costs such as missed activities, hotel nights or replacement travel that it did not sell, except where Colombian law provides otherwise.

12

Destination access and third-party requirements

Some hotels, beaches, parks and mountain properties require admission tickets, compulsory insurance, vehicle entrance fees, 4×4 connections, boats, local operators or arrival before a specific time. The traveler is responsible for requirements excluded from the confirmed scope.

For Tayrona, Minca, Barú and similar destinations, Bukap may coordinate an access solution or meeting point based on current road and property conditions. A hotel’s own rule or a public authority’s restriction may prevent the booked vehicle from reaching the final doorstep.

13

Day trips, guides and local operators

Published day-trip schedules are suggested itineraries. The exact sequence, duration and included admissions, meals, boats, 4×4 vehicles, insurance, community visits and guide language are those in the written confirmation.

Wildlife sightings, swimming conditions, weather, river levels and access to a particular attraction are not guaranteed. Respectful conduct is required during community and Indigenous cultural encounters, and photography may be limited by the host community.

14

Damage, cleaning and lost property

The person responsible for a passenger group may be charged the reasonable documented cost of repair or extraordinary cleaning caused by that group. Ordinary use is not chargeable.

Bukap will make a reasonable effort to locate property reported as lost, but cannot guarantee recovery. Any delivery or courier cost for a recovered item is the traveler’s responsibility.

15

Drivers, guides and operating suppliers

Bukap may fulfill a service through professional drivers, guides, vehicle owners, boat operators, community hosts or other independent operating suppliers selected for the confirmed scope. Bukap remains the traveler’s booking and coordination contact for services purchased directly from Bukap.

A traveler may not bypass Bukap to modify the commercial scope directly with an assigned supplier. Any material change must be confirmed by Bukap in writing.

16

Website use and intellectual property

The Bukap name, logo, website design, original text, photographs and other materials are owned by or licensed to Bukap and may not be copied, republished, scraped, resold or used commercially without permission.

Users may not interfere with the website, submit false or fraudulent information, introduce malicious code, impersonate another person or use the site for an unlawful purpose.

17

Personal information and communications

Bukap uses the contact, passenger, itinerary and payment-related information necessary to answer inquiries, manage reservations, coordinate operating suppliers, provide customer support, meet legal obligations and improve its services.

By booking for another person, the user confirms they are authorized to provide the information required for that traveler’s service. Bukap may send operational emails or messages connected to an inquiry, payment or reservation.

18

Consumer rights and limitation of responsibility

Bukap will provide the service with reasonable care and in accordance with the confirmed scope. To the maximum extent permitted by law, Bukap is not responsible for losses caused by inaccurate traveler information, passenger misconduct, excluded third-party services or events outside reasonable control.

Nothing in these terms excludes, restricts or waives rights that cannot legally be excluded under the Colombian Consumer Protection Statute (Ley 1480 de 2011), applicable tourism rules or any other mandatory law.

19

Business clients and separate agreements

Net rates, credit, reporting, cancellation rules, data exchange, service levels and other commercial terms agreed in a signed contract with a travel agency, DMC, company, wedding planner or platform prevail over these website terms for the covered services. These website terms apply to matters not addressed in that agreement.

20

Governing law, complaints and disputes

These terms and every service purchased directly from Bukap are governed by the laws of the Republic of Colombia. Before beginning a formal dispute, the traveler should contact info@bukaptravels.com with the booking reference, facts and requested resolution so Bukap can review the matter promptly.

The parties may use the competent Colombian courts or consumer-protection authorities. Nothing in this clause prevents a consumer from using a legally available forum or administrative remedy.

21

Updates, severability and contact

Bukap may update these terms for future bookings by publishing a revised effective date. The terms accepted when a reservation was confirmed continue to govern that reservation unless a mandatory legal change applies or the parties agree otherwise in writing.

If one provision is held invalid, the remaining provisions continue to apply. Questions may be sent to info@bukaptravels.com. Bukap is based in Santa Marta, Magdalena, Colombia.